All purchases are final and non-refundable. There are no exceptions to this policy except as stated below with respect to damages or defects upon arrival. However, if you have questions or issues, please do not hesitate to contact our friendly customer service team at (814) 631-8646 or firstname.lastname@example.org.
For orders made through our website, www.cloud8delta8.com, we encourage you to contact us via email at email@example.com.
For purchases made at independent retail locations or through a website other than www.cloud8delta8.com, we do not handle refund/return issues, and you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
If purchasing from a third-party seller, please always verify authenticity of the product using our verification tool at www.cloud8delta8.com/verify-authenticity.
If you purchased from www.cloud8delta8.com and received a defective or damaged product, you may be entitled to a refund if we are notified within 10 days. Refunds are not considered, and no returns/exchanges will be granted if you have not contacted us within 10 days from when the order was delivered.
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.
If a product arrives damaged/unusable, or your shipment is missing any products you must notify us promptly (no latter than 10 days after delivery) via email at firstname.lastname@example.org. If you have any issues submitting the info via email, please call us at (814) 631-8646 for assistance.
The message must contain:
1. Your order number.
2. A description of the issue.
3. Photo of the product in question.
4. Photo of the box.
5. Photo of the packaging slip.
Once we have received this information, a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete. Not providing all of the requested information, if applicable, may result in an automatic denial of your request or a delay in processing your request.
In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically, we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.
All returns (if granted) are subject to a restocking fee and/or will be denied a refund for the shipping cost. This will be determined on a case-by-case basis.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.